Why rent from London Student Housing Group in Manor House

London Student Housing Group is part of Place Group UK, one of London's most successful private property groups and best student landlords. The integration of London Student Rentals and London Student Landlords to form The London Student Group means that  all our students  have  the reassurance of   the same group resources  and efficient administration which our corporate, executive and government tenants receive, whilst also benefiting from the informal and more straightforward arrangements which we apply to student housing and accommodation.    

For details of our legendary student housing "all bills inclusive" package, click here (pdf) and/or here (web page). For details of our Key Benefits Statement,  click here (pdf) and/or here (web page).   For a reminder of  what's always included in your rent when you rent from us click here.     

Remember, all our student houses now have free  SKY TV + Virgin Media TV  plus the safeguard of two separate internet supplies.  For details about SKY TV click here (pdf) and/or here (web page) and for details about the internet click here (pdf)  and/ or here (web page).

A more general summary of why we are better and different for all student housing and accommodation in Manor House North London N4  follows:

• All tenants renting from us benefit from in house property management and document production by professionally qualified staff
• Student tenants have their own separate pass-worded on line “self management” resources area where they (and their parents) can access all instruction manuals, gas safety certificates, television licence and other relevant information about their property at any time
• All tenants can also contact us 24 hours a day by e-mail, voicemail and sms text, facilitating communication out of normal office hours, but with confidence that their enquiry will be dealt with. We now operate the most technically advanced communications platforms, with VOIP technology backed up by traditional telecoms, and supported by externally monitored voicemail and sms text management
• Although tenants tell us that they find our automated systems reliable and effective, it is still always possible to speak to someone with the authority to make an on the spot decision about anything which is important, so if tenants need an answer urgently, they get one !
• All tenants are issued with a direct dial number for a dedicated named contact who will manage their property throughout the course of their tenancy and this should be the only person whom tenants need to contact and if they are not available calls will be automatically transferred to our main London reception
• For when things go wrong we provide 24 hour managed emergency contact which tenants can access directly through our 020 automated switchboard 365 days a year, with guaranteed response targets. If you have an emergency, you will always be able to speak to someone
• To assist those tenants with specific needs under the Equalities Act 2010, at least one sleeping room in each house has fitted carpet, and at least one sleeping room in each house is accessible without stairs. We will make reasonable adjustments for tenants where physical conditions permit. Some properties have a downstairs WC and downstairs shower room and we can assist tenants in identifying these properties when booking accommodation
• We follow the Commission For Racial Equality's code of practice on housing, so we will never discriminate on grounds of race, ethnic background, colour or nationality. Equally, we do not discriminate on grounds of sexual orientation
• We care about your safety. Every property has a fire blanket + fire extinguisher and there are smoke alarms to every room. A fire risk assessment is carried out on all tenancy changeovers to assess what are acceptable fire safety measures in accordance with the latest LACORS (Local Authority Coordinators of Regulatory Services) guidance for rented property
• All properties feature intruder alarms and mains wired carbon monoxide alarm protection (with digital display for total peace of mind)
• At every property, the exterior windows are fitted with locking handles. Where double glazing is not fitted (i.e. original sash windows) or on perceived vulnerable windows, metal security grills are also fitted as an additional precaution. All exterior doors have a minimum 5 lever security lock plus at least one additional locking device
• All properties feature flat screen television to lounge and high speed 50mb Category 6 wired (and wireless N) internet with two RJ45 internet sockets in every room
• All properties feature private washbasin facilities either en-suite (or allocated to) all main sleeping rooms
•  All properties feature stripped wooden floor boards or laminate wooden floors, wooden venetian blinds, modern kitchens and bathrooms, modern and efficient gas central heating systems with condensing boilers and constant hot water systems
• All properties feature up to three additional separate shower rooms (each with independent hot water provision) upgraded ovens, fridge freezers and laundry facilities, and every bedroom with own wall mounted flat screen television
• All properties are offered on the legendary "all bills inclusive" package with completely unlimited and unmonitored use of electric, gas, water, heating, freeview tv and minimum 50mb Category 6 wired (and wireless N) internet plus free landline telephone with 020 number, with no further budgeting worries and no paperwork to complete, providing a "turnkey" move in
• Students at every property now  also benefit from free SKY TV and Virgin Media TV  (including "on demand"  services)  plus the security and peace of mind  that comes from having a separate additional back up  ADSL internet supply (in addition to the main high speed 50mb  fibre optic supply)  ensuring  as far as possible that students renting from us have guaranteed internet access at all times

• We don’t let houses for any other landlords, so we have complete control over standards
• Our houses are regularly inspected independently by Colleys Surveyors and an independent record of the state and condition is retained. Any issues relevant to health and safety (as required under the HHSRS- Housing Health Safety Rating System) are immediately attended to
• We are recognised as a commercial “essential service provider” by the London Borough of Haringey
• We carry property owners public liability insurance per house of £5 Million
• We are members of the National Landlords Association
• We are Accredited under the London Landlord Accreditation Scheme
• We are registered with the Information Commissioner under the Data Protection Act
• We are licensed by the Office of Fair Trading under the Consumer Credit Act.
• We have a professional and independent complaints handling procedure
• All existing and prospective tenants benefit from the fact that we are a member of the Surveyors Ombudsman Service which is a government approved dispute resolution scheme operated on behalf of the Royal Institution of Chartered Surveyors (RICS) and which may be able to help with any complaints if we are unable to. The Surveyors Ombudsman Service is approved by the Office of Fair Trading, is entirely independent, and provides a free service investigating complaints fairly by listening to both sides of the story and looking at the facts
• Existing tenants additionally benefit from the fact that we are also a registered housing provider and a member of the separate Housing Ombudsman Service which is free to tenants, independent and impartial, and can deal with complaints and disputes affecting a wide range of property issues
• We comply with the Landlord Codes Of Conduct issued by the main London Universities such as the University of London, City University, Westminster University and London Metropolitan University
• Students and their guarantors consistently tell us that we provide a better service (as well as better accommodation) than other landlords and that our management style is open fair and honest
• We have a policy of contributing our time to the community in which we own houses. We carry out free maintenance for vulnerable neighbours. We contribute to local mentoring and youth education and rehabilitation projects, support homeless charities and give free housing advice to vulnerable people, giving a vital first step to rehabilitation for the vulnerable people such organisations support
• Whilst we are often contacted by media companies for our advice and co-operation when making programmes about housing and property, we maintain a policy of complete confidentiality and discretion at all times
• All properties offered to sharers are Housing Act 2004 compliant, meet the amenity standards set out in the legislation, and are managed in accordance with the Houses in Multiple Occupation (England) Regulations 2006 and we do not offer or let any properties where to do so would be in breach of the permitted use class under the Town and Country Planning Act.